Our Return Policy in short
• Contact House Of Mendi before returning any items.
• You can return the product within 14 days of delivery.
• The product must be in new condition.
• To avoid any Customs charges please clearly mark the package 'RETURNED GOODS'.
• Want to switch to another product? You can do that, just contact us.
• If a package is unclaimed you might have to pay a handling fee.
Please contact House Of Mendi before returning any items.
It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts House Of Mendi and gives information relevant and the reason for complaint.
You can return the product within 14 days of delivery. The product must be in NEW condition. If the product is ruined or used even slightly the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number.
House Of Mendi™ suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed. House of Mendi™ is NOT responsible for any returns until it has been received and signed for.
House Of Mendi™ will make a refund of eligible returns. If you paid by invoice, we will need a bank account number to transfer the money back to. The easiest way is to e-mail it to us along with a brief description of your case as well as your order id / order number.
Returning A Package
If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. House Of Mendi is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.
Want to switch to another product?
Return the product you have received and send us an e-mail telling us which product you want instead.
If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this and have the shipper confirm in writing. Please also report any shipping issues / damages directly to House of Mendi™.
For packages that are not claimed at your post office / place of delivery within 14 days, House Of Mendi™ reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.
All enquiries: firstname.lastname@example.org